In-house average weekday ridership for July was 2,876, up by 9.84% from last year. Supplemental providers average weekday ridership was 259, up by 28.72%. Combined in-house and supplemental providers average weekday ridership was 3,135, up by 11.19%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 8,885 boardings, up 12.16% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.88% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.69%. On-time performance for trips with a desired arrival time was 58.52% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.36% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 67,435 trips including 6,260 trips that were longer than one hour in trip time. The analysis found that 76.57% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 478 or 0.71% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 70.46% for July, down by -10.65% from last year.
Over the month of July, reservationists answered 38,299 calls. Of those calls, 99.17% were answered within 5 minutes.
| July FY2024 |
July FY2023 |
July FY2019 Pre-COVID |
% Change FY 23 to 24 |
1 Month FY2024 |
1 Month FY2023 |
1 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 81,981 | 73,096 | 100,377 | 12.16% | 81,981 | 73,096 | 100,377 | 12.16% | 1,197,533 | |
| Average Weekday Ridership | 3,135 | 2,819 | 3,866 | 11.19% | 3,135 | 2,819 | 3,866 | 11.19% | 3,856 | |
| Unique Riders During the Month | 5,198 | 4,788 | 5,816 | 8.56% | 5,198 | 4,788 | 5,816 | 8.56% | 5,810 | |
| Cost per Revenue Hour | $111.42 | $112.65 | $87.13 | -1.09% | $111.42 | $112.65 | $87.13 | -1.09% | $87.76 | <= $90 |
| Cost per Passenger Trip | $52.41 | $57.39 | $38.80 | -8.68% | $52.41 | $57.39 | $38.80 | -8.68% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.52 | $7.69 | $5.71 | -2.20% | $7.52 | $7.69 | $5.71 | -2.20% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.13 | 1.96 | 2.25 | 8.32% | 2.13 | 1.96 | 2.25 | 8.32% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.33% | 2.83% | 4.00% | 0.50% | 3.33% | 2.83% | 4.00% | 0.50% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.72% | 79.51% | 75.86% | -0.79% | 78.72% | 79.51% | 75.86% | -0.79% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.81% | 1.24% | 2.27% | -0.43% | 0.81% | 1.24% | 2.27% | -0.43% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.04% | 0.14% | -0.01% | 0.03% | 0.04% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.88% | 95.00% | 88.33% | -4.12% | 90.88% | 95.00% | 88.33% | -4.12% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 91.69% | 96.25% | 90.60% | -4.56% | 91.69% | 96.25% | 90.60% | -4.56% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.45% | 0.06% | 0.77% | 0.39% | 0.45% | 0.06% | 0.77% | 0.39% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.52% | 67.39% | 59.57% | -8.88% | 58.52% | 67.39% | 59.57% | -8.88% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 76.57% | 81.61% | 73.46% | -5.04% | 76.57% | 81.61% | 73.46% | -5.04% | 68.69% | 50% |
| Excessive Trip Length | 0.71% | 0.35% | 1.00% | 0.36% | 0.71% | 0.35% | 1.00% | 0.36% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 4.25% | 3.93% | 4.15% | 0.32% | 4.25% | 3.93% | 4.15% | 0.32% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.09% | 19.01% | 21.94% | 1.08% | 20.09% | 19.01% | 21.94% | 1.08% | 23.11% | < 15% |
| Missed Trip Rate | 0.59% | 0.17% | 0.86% | 0.42% | 0.59% | 0.17% | 0.86% | 0.42% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.11 | 1.18 | 1.19 | 79.16% | 2.11 | 1.18 | 1.19 | 79.16% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.17% | 75.86% | 65.04% | 23.31% | 99.17% | 75.86% | 65.04% | 23.31% | 50.30% | 93% |
| Vehicle Availability | 70.46% | 81.11% | 89.60% | -10.65% | 70.46% | 81.11% | 89.60% | -10.65% | 86.16% | >= 80% |
